All saber orders above $200 are shipped by us - for FREE!
By placing your order, you agree to these terms:
Free Shipping: Available on all* international saber orders of $200 or more.
Processing Time: Orders ship within 7–14 business days.
Shipping Delays: May occur during holidays or sales.
Restrictions: No shipping to P.O. boxes or military bases.
Customs Fees: Customers are responsible for any import fees.
Liability: We are not responsible for lost, stolen, or damaged packages after shipment.
Support: If you have any shipping related issues, contact customer service.
*special shipping rates might apply to some countries for limited edition saber and non-saber orders.
Returns
- Defective Items: Eligible for return.
- Non-Defective Items: Returns accepted only if:Requested within 14 days of delivery.Item is unopened with all original tags and packaging.
Return Process:
- Submit a return request via support@theorysabers.com for approval.
- Upon approval, ship the item to:
Theory Sabers
Suite 113
1301 Cliff Rd E,
Burnsville,
MN 55337
USA - After inspection, a refund will be issued if approved.
Shipping Costs: Customers are responsible for return shipping on non-defective items.
Restocking Fee: A 10% (30% for limited editions) fee applies to non-defective returns in acceptable condition.
Order Cancellation: A 10% (30% for limited editions) cancellation fee (based on the paid order value, excluding discounts) will be deducted from your refund.
For Sales made During Conventions: All sales made with us in conventions are final, and items bought from us during conventions cannot be returned or refunded.
If you have any questions, contact support@theorysabers.com.
Lifetime Saber Warranty
We stand behind the quality of our products. All non-discontinued sabers include a lifetime warranty covering defects and malfunctions under normal use, including the core electronics and blade.
Covered Under Warranty
- Damage on Arrival (DOA) — must be reported upon receipt
- Verified soundboard failure (after troubleshooting)
- Manufacturing defects outside normal standards
Not Covered Under Warranty
- Dueling or impact damage (including stress on skinny-neck designs)
- Improper or forceful disassembly
- Incorrect or high-output chargers
- Unauthorized modifications (soundfonts, blade styles, flashing)
- Misuse, abuse, or improper operation
- Resale or secondary market purchases
- Retention screw damage from over-tightening
Important
Unauthorized repairs may void the warranty.
Submit a support ticket for assistance (48-hour response time)
Polarity: Align + and - symbols correctly to prevent damage.
Charging: Use a 5V 1A adapter only. Charge for 3-4 hours max; do not charge overnight.
Warranty: Damage from dueling is not covered.
Blade Use: Insert the blade before powering on. Avoid twisting to prevent damage.
Core Installation: Do not twist the core when inserting to avoid pin damage.
Hilt Handling: Do not unscrew the hilt from the middle section.
Customization: Modifications that alter files or damage the board void the warranty and are non-refundable
What “Empty – No Electronics” Means?
- Blade: Not included. You’ll need to source or make your own blade.
- Electronics: No wiring, LEDs, or soundboards—empty chassis only.
- Sound Fonts: Even if “Mark 1 - Free” appears in sound-font dropdowns, no sound-font files (SD cards) are shipped or billed.
Tip: Empty hilts are ideal if you already own electronics or want to build a custom saber from scratch. If you expected a complete plug-and-play saber, please choose one of our “Fully Loaded” or “Complete Kit” listings instead.
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